Privacy Policy
1. Introduction
At Optimal Health SC (“we”, “us”, or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit or engage with our website, optimalhealthsc.com. Our practices are designed with your privacy rights in mind, and we adhere strictly to relevant data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), to ensure that your personal information is processed fairly, transparently, and securely.
2. Scope and Data Controller
This Privacy Policy applies to all visitors, users, and others who access optimalhealthsc.com (“you” or “users”). For the purposes of applicable data protection legislation, including the GDPR, the data controller is Optimal Health SC. We determine the purposes and means of processing your personal data, whether collected through our website, communications, or other interactions.
3. Categories of Data We Process
We collect and process the following categories of personal data:
a. Usage Data
This includes information about how you use our website, including your IP address, browser type and version, time zone setting, operating system and platform, page interaction data, session logs, and referral source.
b. Account Data
Collected when you create or manage an account, such data may include your full name, postal address, email address, and phone number.
c. Profile Data
This includes your preferences, purchasing history, demographic insights, interests, and behavioral information derived from your interaction with optimalhealthsc.com.
d. Communication Data
When you contact us via email or other channels, we collect data such as support inquiries, customer service interactions, and the content of your communications.
e. Technical Data
Device identifiers, mobile operating system data, browser configurations, and other diagnostics that help us optimize website functionality and security.
f. Transaction Data
Information related to purchases or orders made through our site, including billing addresses, payment methods (not the full card number), shipping information, and order status.
g. Preference Data
Marketing and communication preferences, including opt-in/opt-out statuses, product categories of interest, and promotional engagement levels.
4. Legal Bases for Processing
We process your personal data in accordance with one or more of the following legal bases, as required under GDPR and CCPA:
– Consent: You have given clear consent for us to process your personal data for a specific purpose.
– Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract.
– Legal Obligation: We are legally required to process your data, for example, to comply with statutory accounting or tax regulations.
– Legitimate Interests: We process your data for our legitimate business interests, provided these do not override your personal data rights and freedoms.
5. Your Data Rights
Subject to eligibility under applicable law, you may exercise the following rights regarding your personal data:
– Right of Access: Obtain confirmation whether we hold personal data about you and access a copy.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure: Request deletion of your personal data under certain legal grounds.
– Right to Restriction: Ask us to suspend processing where you contest the accuracy or the lawfulness of processing.
– Right to Data Portability: Receive your data in a structured, commonly used format, and have it transferred to another controller.
To exercise these rights, contact us at: [email protected].
6. Security Measures
We implement robust organizational and technical safeguards to protect your data. These measures include but are not limited to encryption of data in transit and at rest, strict access control protocols, routine system backups, multi-factor authentication, secure data centers, employee data protection training, and regular security assessments.
7. International Data Transfers
Your personal data may be transferred to and stored or accessed from locations outside your country of residence, including jurisdictions that may not provide an equivalent level of data protection. Where such transfers occur, we use appropriate legal mechanisms, including Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure your data is protected adequately in accordance with GDPR and other regulations.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to satisfy legal, regulatory, or contractual obligations. Specific retention periods are as follows:
– Account and Profile Data: Retained as long as your account remains active or for 12 months after inactivity.
– Transaction Data: Retained for 7 years, in accordance with tax and financial regulations.
– Communication Data: Stored for 24 months for service improvement and auditing.
– Usage and Technical Data: Held for 12 months for analytical and security purposes.
– Marketing Preferences: Retained until you opt-out or withdraw consent.
9. Cookies and Tracking Technologies
optimalhealthsc.com uses cookies and similar tracking technologies to enhance usability and personalize your experience. The categories of cookies we use include:
– Essential Cookies: Required for website functionality and security.
– Functional Cookies: Enable customization and remember your settings.
– Performance Cookies: Measure website performance and optimize user experience.
– Analytics Cookies: Gather information about website usage to guide improvements.
10. Cookie Management and Compliance
You have control over our use of cookies. Most browsers allow you to refuse or delete cookies via your settings. Upon entering our site, you will be presented with a cookie banner asking for your consent. Under GDPR and CCPA, you may accept, reject, or customize your cookie preferences at any time. Any non-essential cookies will not be activated without your prior consent.
To manage your cookies, refer to your web browser’s settings or use our Cookie Preferences interface, available at the bottom of our homepage.
11. Children’s Privacy
We do not knowingly collect data from children under the age of 13. If we become aware that a child under 13 has provided personal data to us without appropriate parental or guardian consent, we will take steps to delete such data. Parents or guardians who suspect unauthorized data submission may contact us at [email protected] to request removal.
12. Policy Updates
We may update or amend this Privacy Policy from time to time in response to legal, operational, or technological changes. Users will be notified of significant changes by appropriate means, which may include direct communication or prominent disclosures on optimalhealthsc.com. Your continued use of our website after a change signifies your acknowledgment of the updated terms.
13. Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:
Email: [email protected]
Website: https://optimalhealthsc.com
We are committed to maintaining the highest standards of privacy compliance. Please reach out if you have any concerns regarding the management, processing, or protection of your personal information.